PRIVACY POLICY
Mo’s Home Pathology
ABN: 85 693 160 904
Website: https://mohomepathology.com.au
Email: office@mohomepathology.com.au
Effective Date: 28 May 2026
Mo’s Home Pathology is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our services, our website, and any direct communications with our organisation.
1. Types of Information We Collect
To provide home pathology collection services, we may collect different types of personal and health-related information.
Personal Information
This may include:
Full name
Date of birth
Residential address
Phone number and email address
Emergency contact details (if provided)
Medicare number or other identification details where required
Health Information
Health information is considered sensitive information under Australian privacy law. We may collect information such as:
Medical details required for pathology collection
Information included on pathology request forms from healthcare providers
Information related to sample collection procedures
Test request details required for laboratory processing
Appointment and Service Information
We may also collect information relating to:
Appointment bookings
Location of service delivery
Communication records
Payment details if applicable
We aim to only collect information that is reasonably necessary to provide our services or comply with legal requirements.
2. How We Collect Personal Information
Personal information may be collected through various channels including:
Online booking forms on our website
Direct communication via email or phone
Information provided by referring healthcare practitioners
Information provided during appointment scheduling or sample collection
In some circumstances, information may be collected from third parties such as medical practitioners who arrange pathology testing on your behalf.
3. How We Use Personal Information
Your information is used primarily for the purpose of delivering pathology collection services and supporting healthcare processes.
This may include:
Scheduling and managing appointments
Confirming patient identity during sample collection
Coordinating testing with accredited pathology laboratories
Communicating appointment details or service updates
Processing payments or issuing invoices where applicable
Maintaining internal records related to service delivery
Your information may also be used where required to comply with legal or regulatory obligations.
We do not use personal information for unrelated purposes without consent unless permitted by law.
4. Disclosure of Personal Information
To deliver pathology services effectively, we may disclose personal information to relevant parties including:
Accredited pathology laboratories responsible for testing and analysis
Healthcare professionals involved in your care
Service providers who assist with technology systems, booking systems, or communications
Government or regulatory authorities where disclosure is required by law
All disclosures are limited to what is reasonably necessary to provide the service or meet legal requirements.
Mo’s Home Pathology does not sell, rent, or trade personal information to third parties.
5. Storage and Security of Information
We take reasonable steps to ensure that personal information is protected from misuse, interference, loss, and unauthorised access or disclosure.
Security measures may include:
Secure digital record systems
Restricted access to personal information
Data encryption and password protection where appropriate
Administrative and operational safeguards
Personal information is retained only for the period required under healthcare regulations and legal obligations.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. You may also request corrections if the information is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
In certain circumstances permitted by law, access may be declined (for example where it could pose a serious risk to health or safety).
7. Website Use and Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may collect non-identifiable information such as:
Website traffic patterns
Device and browser information
Pages visited on the site
This information is generally used for analytics and service improvement. You may disable cookies through your browser settings if you prefer.
8. Third-Party Services
We may use third-party platforms to support our operations, including:
Appointment booking systems
Secure communication tools
Website hosting services
These providers may handle personal information as part of delivering their services. Where possible, we ensure such providers operate under appropriate privacy and security standards.
9. Complaints About Privacy
If you believe that your personal information has been mishandled or that your privacy rights have been breached, you may contact us to make a complaint.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Updates to This Privacy Policy
Mo’s Home Pathology may update this Privacy Policy periodically to reflect changes in law, technology, or business practices.
The most current version will always be available on our website.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Mobile: 0411638237
Email: mo@mohomepathology.com.au