Terms & conditions
Effective Date: 28 May 2026
Business: Mo’s Home Pathology (ABN 85 693 160 904)
Website: https://mohomepathology.com.au
1. Overview
These Terms and Conditions outline the rules governing the use of the Mo’s Home Pathology website and the services we provide. By accessing our website, booking an appointment, or using our services, you acknowledge that you have read and agree to these Terms.
If you do not accept these Terms, you should not use our website or request our services.
2.Meaning of Terms
In these Terms:
“Mo’s Home Pathology”, “we”, “us”, or “our” refers to Mo’s Home Pathology (ABN 85 693 160 904).
“Client”, “patient”, “you”, or “your” refers to the person arranging or receiving the specimen collection service.
“Services” refers to the collection, handling, and transportation of biological samples to an accredited pathology laboratory.
“Laboratory” refers to a pathology testing facility accredited by the National Association of Testing Authorities (NATA) or other recognised body.
“Referring Practitioner” refers to a doctor or authorised healthcare provider who has issued a pathology request form.
“Website” refers to https://mohomepathology.com.au and any related pages.
3. Description of Services
Mo’s Home Pathology provides mobile pathology collection services. This means our trained collectors attend your home, workplace, or another suitable location to collect samples such as blood, urine, or swabs.
Collected samples are transported to an accredited laboratory where testing is performed.
Mo’s Home Pathology:
Does not conduct laboratory analysis
Does not diagnose medical conditions
Does not provide medical treatment or clinical advice
Laboratory results are issued by the testing laboratory and/or your referring doctor.
4. Who Can Use Our Services
To request or receive our services, you must:
Be at least 18 years of age, or have consent from a parent or legal guardian
Be capable of providing informed consent for specimen collection
Provide accurate personal and contact details
Supply a valid pathology request form when required
We reserve the right to decline or discontinue services if these requirements are not met or if providing the service would pose a safety risk.
5. Appointment Requests
Appointments can be arranged through our website, phone, email, or authorised partners.
You are responsible for ensuring that the information provided during booking is accurate and complete.
We may contact you to confirm appointment details or adjust scheduling if required. In certain circumstances, bookings may need to be declined or rescheduled due to operational or safety considerations.
Where a pathology request form is required, it must be provided before or during the appointment.
6. Service Fees and Payment
All charges are displayed in Australian dollars (AUD).
Unless otherwise agreed, payment must be completed before or at the time of service.
Accepted payment methods may vary depending on booking method and available systems.
Pricing and service availability may change periodically. If an error occurs in pricing or service information, we will notify you and allow you to cancel the booking if necessary.
7. Appointment Changes and Cancellations
Appointments may be changed or cancelled with at least 2 hours’ notice.
If an appointment is cancelled with less than 2 hours’ notice or the patient is unavailable at the scheduled time, a cancellation fee of up to the full service amount may apply.
We may also need to reschedule or cancel appointments due to unforeseen circumstances such as staff availability, equipment issues, or safety concerns. In these cases, we will attempt to arrange an alternative appointment or provide a refund if appropriate.
8. Consent and Identity Verification
By requesting our services, you confirm that you consent to specimen collection and laboratory testing.
You authorise Mo’s Home Pathology to collect, handle, and transport your sample to an accredited laboratory for testing.
Patients may be required to present identification at the time of collection to confirm identity.
9. Collection Procedures
Our collectors follow recognised healthcare standards and infection control procedures.
All collection equipment is sterile and designed for single use.
While specimen collection procedures are generally safe, minor side effects such as temporary discomfort, bruising, or light-headedness may occur.
10. Laboratory Testing and Results
Once collected, samples are delivered to an accredited laboratory for processing.
Mo’s Home Pathology does not control:
Laboratory processing times
Testing methods
Accuracy or interpretation of results
Results are issued by the laboratory or through your referring doctor. You should consult your healthcare provider regarding the meaning of any results.
11. Limitations of Testing
Laboratory testing is subject to various biological and technical factors. Test outcomes may not always detect every condition or abnormality.
No pathology test can provide a guarantee that a particular illness or medical condition is absent.
12. Health and Safety Notice
Mo’s Home Pathology takes reasonable steps to ensure that collection procedures are conducted safely and hygienically.
However, we cannot accept responsibility for minor medical reactions related to specimen collection, including but not limited to bruising, fainting, or temporary discomfort.
13. Medical Information Disclaimer
Information provided on our website or through our services is for general informational purposes only.
Mo’s Home Pathology does not provide medical diagnoses or treatment advice. Any medical concerns should be discussed with a qualified healthcare professional.
14. Privacy and Personal Information
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information collected may be used to arrange appointments, coordinate testing with laboratories, and provide services.
Personal information may be shared with laboratories or healthcare providers when required to deliver services or where legally required.
Further information can be found in our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted by law, Mo’s Home Pathology is not responsible for indirect, incidental, or consequential losses related to:
Delays caused by laboratories or couriers
Interpretation or misuse of test results
Circumstances beyond our reasonable control
Where liability cannot be excluded under Australian Consumer Law, it will be limited to the re-supply of services or reimbursement of the service fee.
16. Refund Policy
Refunds will be provided where required under Australian Consumer Law.
Refunds are generally not available for:
Late cancellations
Failure to attend an appointment
Services already completed
17. Intellectual Property
All material on this website, including text, graphics, branding, and design elements, belongs to Mo’s Home Pathology unless otherwise stated.
This content may not be copied, reproduced, or distributed without prior written permission.
18. Indemnity
You agree to indemnify Mo’s Home Pathology and its staff, contractors, and representatives against any claims, losses, or damages resulting from:
Breach of these Terms
Misuse of our services
Reliance on laboratory results without professional medical advice
19. Events Outside Our Control
Mo’s Home Pathology is not responsible for service interruptions caused by events beyond our reasonable control, including natural disasters, technology failures, or transport disruptions.
20. Updates to These Terms
We may revise these Terms and Conditions from time to time. Updated versions will be published on our website.
Your continued use of our services after updates indicates acceptance of the revised Terms.
21. Applicable Law
These Terms are governed by the laws of Australia and any applicable state or territory legislation.
Any legal disputes relating to these Terms will be handled by the courts with appropriate jurisdiction in Australia.
22. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Mobile: 0411638237
Email: mo@mohomepathology.com.au